What kind of payment methods do you accept?
We accept credit card and paypal payments.
Can I trust Vanina’s website for my data entry and online payment?
We will only use your information to process your orders. Customer information is not shared with any third parties and credit card information is not stored with us.
Is there an actual Vanina Store anywhere?
Yes, in Beirut, you can find our address here.
Is shipping available? Where do you ship?
Yes, we ship our products locally as well as internationally, through DHL. Shipment fees will be calculated automatically when you proceed with the check-out. Shipping taxes may vary depending on the destination; please note that you will be in charge of these duties. Kindly refer to section 'shipping and returns' for more info.
Can I cancel my order?
No cancellation will be accepted 24 hours after the order placement. If you would like to cancel your order, please email us within the time limit at firstname.lastname@example.org so we can assist you.
When will I receive my order ?
An order will usually take 1 to 10 working days to reach your premises. Depending on your location, and the selection that you’ve chosen. Please feel free to contact us if you’d like to inquire about the exact lead time of your future order.
How to track my shipment?
Once you complete your order, you will receive a confirmation email with your invoice and receipt. Once the package is on its way to you, you will receive a second email with the DHL tracking number, allowing you to track your shipment.
If you've created an account on our website, you can login and access your account page to find information about your order status.
You can also email our team at email@example.com for assistance.
What is the Return and Exchange Policy?
Please refer to section 'shipping and returns' for information.
What do I do if I receive a faulty item in my order?
As soon as you discover a fault, please contact us at firstname.lastname@example.org so we can get this sorted for you.